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Customer Support/Sales Support Executive

Location: Dubai
Salary: AED 4,000 - 7,000
Job Code: 047/001/743
Industry: Chemicals

Job Brief:
We are seeking a Customer Support/Sales Support Executive to manage sales order processing, coordinate across departments, and enhance customer satisfaction. The ideal candidate will have experience in B2B coordination, proficiency in ERP systems, and strong analytical and communication skills to support business operations in the chemical or FMCG industry.

Job Responsibilities:
  • Sales Order Management: Prepare and process sales orders while ensuring accuracy and adherence to SOPs.
  • Cross-Department Coordination: Work closely with Sales, Logistics, Procurement, and Finance teams to ensure timely task completion and issue resolution.
  • ERP and CRM Maintenance: Update and maintain Microsoft Dynamics Business Central or other ERP/CRM systems, ensuring data accuracy and generating reports.
  • Customer Insights & Reporting: Analyze customer needs, feedback, market competition, and identify opportunities for new products.
  • Process & System Improvement: Identify areas for efficiency enhancement, propose solutions, and support implementation.
  • Customer Satisfaction: Address queries, build strong relationships, and provide exceptional customer service.
Job Requirements:
  • Experience: Minimum 1+ years in customer support, sales coordination, or a similar role with a focus on B2B coordination.
  • ERP Expertise: Hands-on experience with ERP and CRM systems (Microsoft Dynamics Business Central preferred).
  • Technical Skills: Advanced Excel (data analysis, pivot tables, reporting) and proficiency in Word and PowerPoint.
  • Analytical Abilities: Strong data analysis and reporting skills, with an analytical mindset for problem-solving.
  • Communication & Collaboration: Excellent verbal and written communication, strong relationship-building skills, and a team-oriented approach.
  • Organizational Skills: High accuracy in documentation and data entry, ability to prioritize tasks and meet deadlines in a fast-paced environment.
  • Initiative & Motivation: Self-motivated, proactive, and capable of working under pressure.
  • Industry Preference: Experience in the Chemical or FMCG industry.
  • Age Limit: Below 33 years.

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