Customer Service Executive

Job Code: 149/001/810
Industry: Business Setup Services
Working Days: Monday to Friday
Working Hours: 9:00 AM – 6:00 PM

Job Brief:
We are looking for a Customer Service Executive to manage customer inquiries and provide support to clients throughout their journey, ensuring a smooth and professional experience with the organization.

Job Responsibilities:

• Respond to customer inquiries via phone, email, and in-person promptly.
• Provide accurate information about services, procedures, and documentation requirements.
• Coordinate with internal departments to follow up on client cases.
• Maintain client records and update the CRM system.
• Resolve customer complaints and escalate complex issues when needed.
• Maintain a high level of professionalism and build sustainable relationships with clients.
• Assist clients with the preparation and submission of documents required for business setup.
• Follow up with clients on pending documents, payments, and status updates.
• Guide clients through the full business setup process and ensure all steps are completed smoothly.
• Prepare regular reports on customer interactions and issues for management review.
• Support the team in organizing client appointments, meetings, and scheduling.
• Stay updated with changes in freezone policies and regulations to accurately advise clients.
• Conduct post-service follow-ups to measure customer satisfaction and gather feedback.
• Promote additional services and packages based on client needs.